Welcome to Flowers Stanmore. These Terms & Conditions govern your use of our online flower delivery service, and any orders you place through our website. By using our website and placing orders for flower delivery in Stanmore and surrounding areas, you agree to abide by these Terms & Conditions. Please read them carefully before placing your order. If you do not agree with these terms, you should not use our services.
To place an order with Flowers Stanmore, you must be at least 18 years of age and possess the legal capacity to enter into binding contracts. By placing an order, you confirm that you meet these eligibility requirements.
Our online flower delivery service is available to customers located in Stanmore and the surrounding areas. If you are unsure whether we deliver to your address, please check our delivery zones before placing your order.
1. Product Selection: Browse the available bouquets, arrangements and floral gifts on our website. Each product listing includes a description, price, and available delivery options for Stanmore and local areas.
2. Placing an Order: Select your desired product(s), add them to your basket, and proceed to checkout. You will be required to provide delivery details, recipient information, preferred delivery date, and any special instructions during the checkout process.
3. Confirmation: After placing your order, you will receive a confirmation message on the website, followed by an order confirmation email detailing your purchase and delivery details. Please ensure that the provided information is accurate, especially delivery addresses and contact details, to help us fulfil your Stanmore flower delivery efficiently.
4. Acceptance: Your order constitutes an offer to purchase. Flowers Stanmore reserves the right to accept or decline your order at any time, for any reason, including but not limited to product availability, payment issues, or concerns regarding delivery feasibility. If we are unable to fulfil your order, we will notify you as soon as possible and issue any applicable refund.
All products are subject to availability. Seasonal or supply chain factors may occasionally mean some flowers or products are unavailable. In such cases, we reserve the right to substitute with similar items of equal, or greater, value and quality. We will make reasonable efforts to contact you if a major substitution is required.
1. Prices: All prices are displayed in British Pounds (GBP) and include VAT where applicable. We reserve the right to update product prices at any time but changes will not affect confirmed orders.
2. Payment Methods: We accept most major credit and debit cards, as well as other payment methods listed on our website at checkout. Payment for flowers and any additional charges (such as delivery fees) must be made in full at the time the order is placed.
3. Security: Your payment and personal information are processed securely using industry standard encryption and security protocols. Flowers Stanmore does not retain your payment card details after completing your transaction.
1. Delivery Areas: Flowers Stanmore offers delivery throughout Stanmore and selected surrounding locations.
2. Delivery Dates and Times: Delivery dates are selected by you at checkout, subject to product availability and confirmation by Flowers Stanmore. While we strive to deliver flowers on your chosen date, circumstances beyond our control (such as traffic or extreme weather) may cause delays. We will inform you of any material delays where possible.
3. Delivery Instructions: Please provide accurate and clear delivery instructions. If the recipient is unavailable at the time of delivery, our couriers will attempt to leave the flowers in a safe location or with a neighbour, unless you specify otherwise. Where neither is possible, we will leave a calling card and you will have the option to rearrange delivery, which may incur further fees.
4. Delivery Confirmation: Upon successful delivery in Stanmore or surrounding areas, confirmation will be sent by email or SMS depending on your chosen notification preferences.
1. Order Cancellations: You may cancel your order for a full refund up to 24 hours prior to the agreed delivery date by contacting us through the customer area on our website or by submitting the required cancellation form online. Orders cancelled within 24 hours of the delivery date may not be eligible for a full refund, as some arrangements may already be in progress or dispatched.
2. Amendments: Changes to orders (including recipient details, delivery address or date, or special instructions) must be requested as soon as possible. While we will endeavour to accommodate your change, we cannot guarantee amendments requested less than 24 hours before scheduled delivery.
3. Refunds: Refunds are processed to the original payment method within a reasonable period following cancellation, subject to the above conditions. Where items have been dispatched or delivered, Flowers Stanmore reserves the right to deduct reasonable costs from your refund.
Due to the perishable nature of flowers, we are unable to accept returns once flowers have been delivered. In the unlikely event that flowers arrive damaged or fail to arrive, please inform us within 24 hours of the delivery date. Where appropriate, we will offer a replacement, refund, or alternative resolution at our discretion. Claims notified outside this period may not be eligible for compensation.
1. Limitation of Liability: Flowers Stanmore will not be liable for any indirect, incidental, or consequential damages arising from the use of our website or flower delivery services in Stanmore and the surrounding areas. Our total liability to you for any loss or damage arising from your order shall be limited to the total amount paid for the order in question.
2. Force Majeure: We are not liable for any failure to perform, or delay in performance, caused by events outside our reasonable control, including but not limited to acts of God, natural disasters, strikes, war, fire, pandemic, or governmental restrictions.
3. Customer Responsibilities: You are responsible for providing accurate information in relation to recipient details and delivery instructions. Flowers Stanmore will not be liable for undelivered or delayed flowers due to incorrect addresses or unavailable recipients, where no safe or alternative location is provided.
All intellectual property rights relating to website design, images, logos, and content belong to Flowers Stanmore or its licensors. You may not copy, reproduce, modify, or distribute any part of our website or marketing materials without prior written consent.
Your personal information is collected and processed in accordance with the UK Data Protection Act and all applicable data privacy regulations. We use your details to process and fulfil your order, communicate with you about your order, and—if you have consented—send you marketing communications. Please consult our Privacy Policy for further information on data handling.
If you have a complaint or concern regarding your order or our service, contact us using the customer service channels available on our website. We aim to resolve all complaints promptly and fairly, usually within 5 working days, and in accordance with these Terms & Conditions.
Flowers Stanmore may revise these Terms & Conditions at any time. Updated versions will be posted on our website. Continued use of our website and services after such changes constitutes acceptance of the new terms. It is your responsibility to check this page periodically for updates.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms & Conditions apply to all online orders placed with Flowers Stanmore for delivery in Stanmore and the surrounding areas. By placing an order, you confirm your acceptance of these terms and conditions.
If any part of these Terms & Conditions is found to be unlawful, invalid, or unenforceable by a competent authority, that provision shall be deemed deleted, and the rest of the terms will remain in full force and effect.
These Terms & Conditions, together with any other documents referenced herein, constitute the entire agreement between you and Flowers Stanmore regarding your use of our site and services, and supersede all prior agreements, representations, or understandings.
Thank you for choosing Flowers Stanmore for your online flower delivery needs in Stanmore and surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Stanmore, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Stanmore.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
